Policyholders, who have questions about their flood insurance policy or the claims process, and disaster survivors, who have general questions about the National Flood Insurance Program, can contact the support hotline by:
Calling toll-free 800-621-3362 (CST)
Downloading the form and emailing it to FEMA-NFIP-Support@fema.dhs.gov or faxing it to 540-504-2360
For individuals who are deaf, hard of hearing or have a speech disability using 711 or VRS, please call 1-866-337-4262. For individuals using a TTY, please call 800-462-7585.