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To use this guide: select a topic from the menu below, or for a complete overview of all Road Service benefits scroll down the page. You may also Print a Copy to keep in your glove compartment or in your home for quick reference.

Roadside Assistance Guidelines

AAA Roadside Assistance is available 24 hours a day, seven days a week throughout the USA and Canada. It is designed to keep you "on the go" and assist you when the vehicle in which you are either the driver or passenger becomes disabled. Call 1-800-AAA-HELP (1-800-222-4357)
The following rules pertain to membership:

Roadside Assistance Requests

Each active AAA member is entitled to four (4) roadside assistance calls within their membership year. While each member of multiple-member households is entitled to four (4) calls, calls may not be combined to allow one members of the household more than four (4) calls per year.

Battery Service

Battery boost to get your vehicle started and the AAA Mobile Battery Service available in many areas. AAA Mobile Battery Service provides roadside battery replacement and offers AAA Batteries. Members receive a discount on the price of a battery purchased through the AAA Mobile Battery Service. Testing, installation and a 3-year warranty are included with all AAA Mobile Battery Service replacements.

Flat Tire

If your vehicle's spare is inflated and/or serviceable, it will be installed to replace a flat tire. If no inflated spare is available, the vehicle will be towed in accordance with the towing provision of your membership.

Fuel Delivery

A limited supply of fuel will be delivered to your disabled vehicle to enable you to reach the nearest service station. Specific brands or octane ratings cannot be promised. Classic members will be charged the current pump price for the fuel. AAA Plus and Plus/RV members receive a sufficient supply of fuel free of charge to get to the nearest service station. When fuel delivery is unavailable, towing benefits apply according to the towing provision of your membership.

Lockout Service

If your keys are locked inside your vehicle, a service person dispatched by AAA will attempt to gain entrance to your vehicle. The member may be required to sign a damage waiver.

If the vehicle key (that operates or provides access to the passenger compartment of the vehicle) is lost or broken, or if the service provider cannot gain entry, AAA shall provide locksmith service up to $50 ($100 for AAA Plus or AAA Plus/RV members) or reimbursement of commercial locksmith service up to $50 ($100 for AAA Plus or AAA Plus/RV members).

If necessary, AAA will also provide tow service in accordance with the towing provision of your membership.

Extrication/Winching

Your vehicle will be extricated/winched when it can be safely reached from a normally traveled, established thoroughfare. One technician and one service vehicle will be furnished at AAA's expense (a second vehicle and driver will be provided up to 60 minutes if needed for AAA Plus and Plus/RV members). If special equipment, additional manpower or vehicles are required, the associated costs may be at your expense.

Towing Services

Vehicle towed up to 5 miles or to facility rendering service when vehicle cannot be safely driven after other roadside assistance services have been tried. Additional miles incur charges payable to the driver of the responding facility. AAA Plus or Plus/RV receive additional miles without additional charges (Plus or Plus/RV up to 100 miles for 4 calls per year).

In instances when your vehicle becomes disabled while towing a light-duty trailer, service will be provided for the trailer; however, you will be required to pay for trailer towing in accordance with the towing provision of your membership. 5th wheel travel trailers are only eligible under AAA Plus or Plus/RV membership types.

TripGuard® Protection

Reimbursement for food, lodging and alternative commercial transportation up to 72 hours when you are involved in a vehicle collision more than 100 miles from home that leaves your vehicle disabled. AAA Classic members are covered up to $400 and up to $1,000 for AAA Plus and AAA Plus/RV when original receipts and police accident report are supplied.

Download the TripGuard Reimbursement Claim Form

Eligible Vehicles

Covered service applies to all properly licensed and registered four-wheeled motor-driven vehicles of the passenger or recreational type (vans, campers and motor homes) if these services can be safely delivered.

Dual-wheeled unloaded pickup trucks are eligible for all services excluding tire service. In these cases, your vehicle will be towed in accordance with the towing provision of your membership. Rented passenger vehicles are eligible for service. Commercial vehicles are eligible for service with the exclusion of taxi cabs and limousines.

Scope of Service

Under your membership, roadside assistance service will be provided without charge by the nearest available AAA facility up to the limits of your membership.

We select facilities for their ability to handle service calls, but we cannot guarantee that these facilities will always have the parts and the equipment to make immediate repairs. We will attempt to get you "on the go" as quickly as possible. Where available we will provide you with AAA approved repair location recommendations. Some of these locations offer prioritized diagnosis and discounts to AAA members.

In many areas, facilities are independent businesses. Responsibility for loss, damage or unsatisfactory workmanship remains with the facility providing service, though AAA will mediate any dispute between the member and the contractor.

Extraordinary Circumstances

During severe weather conditions, civil disturbances or national emergencies, service may be temporarily delayed, suspended or limited.

Snow Conditions

For safety reasons, service will not be rendered to snowbound cars or to cars on unplowed driveways or streets. In addition, the installation or the removal of chains or snow tires is not covered.

Excessive Use/Service Call Information

Each active AAA member is entitled to four (4) roadside assistance calls within their membership year. While each member of multiple-member households is entitled to four (4) calls, calls may not be combined to allow one member of the household more than four (4) calls per year.

Limitations

AAA service is designed to render assistance during emergencies. Service will be rendered when the member is with the vehicle, unless the member is unable to do so due to extenuating circumstances. Members are entitled to one service call per disablement.

Members must present a valid membership card in order to receive service. If the card is not available as proof of membership, the responding facility will require full payment. Save your receipts for reimbursement consideration.

Service does not include the cost of parts or the labor necessary to complete repairs. These are the car owner's responsibility. AAA cannot guarantee the availability of repair service at its contract stations after regular business hours or on weekends.

Service technicians are required to exercise care and judgment when extricating or towing a vehicle. However, if in their judgment unavoidable damage may occur, the member may be required to sign a liability release form before service is rendered.

AAA service is provided only to properly registered vehicles. Towing is not provided for vehicles ordered towed by the police or other entities for alleged violations of the law or applicable ordinances.

Alternate Service

If you have attempted to contact AAA directly to obtain roadside assistance, and AAA service is not available, AAA will attempt to obtain private service for you. You will be required to pay for the service, and submit a written explanation, including your membership number and the original receipt to us for reimbursement.

Reimbursement will be issued in full up to the limits of your membership. Should you fail to contact us prior to obtaining private service, reimbursement will be limited to what it would have cost AAA to provide the service directly. Reimbursement requests should be addressed to: AAA Allied Group, Attn: Reimbursements, 15 West Central Pkwy., Cincinnati, OH 45202.

In instances where AAA contractor access is legally restricted, reimbursement will be provided in full for a tow back to the responding facility. If the member elects to be towed elsewhere, the tow will be provided in accordance with the towing provisions of the membership type.

Services Not Included

  • Service on vehicles without keys (except when keys are lost or broken).
  • Service on unattended vehicles. Exception in case of accident.
  • Service on improperly registered or non-registered, unlicensed vehicles.
  • Service on non-maintained roads.
  • Service involving alcohol- or- drug-related incidents, or vehicles ordered impounded or removed by local authorities.
  • Service on loaded vehicles, which may not be safely performed.
  • Service when the vehicle is in any location where the service technician cannot perform the service safely and without risk to the member, the service technician, the members' vehicle or the service truck.
  • Service to boat and horse trailers.
  • Service on altered or partial vehicles.

The Club reserves the right to change service policies and procedures without notice.